Customer support

Integral to the success of our global tracking solution is our outstanding customer support. Considering the demanding environments our clients often have to work in, we cannot afford to offer anything less than the 24/7 emergency support we provide.

Members of the Track24 Support Team are dedicated professionals who understand the demanding environments in which our clients operate. This understanding is derived from first-hand experience on the ground, in setting up clients' systems and providing help and consultancy.

Our support desk is manned by a duty support manager who will respond quickly to enquiries by phone or email. The service provided is personal, responsive and thorough, with an emphasis on root causes and permanent solutions as opposed to quick fixes. Because the Track24 system brings together multiple technologies and communications networks, we believe a single, knowledgeable point of contact is an essential part of the overall service.